As you know, SureBridge customer service has been experiencing high call volumes.  Last month we put in place a call triage system that allows customers with simple requests such as cancellations, policy prints, address changes and ID cards, the ability to simply leave a voicemail message rather than holding to speak to a customer service representative.

Please remember that many changes/inquiries can be made on the new Customer Portal at and we have also re-opened the self-service tool at (or for customers and agents.