The 2013 in-force rate action includes John Hancock LTCI individual policies originally issued in Arizona, Michigan, Missouri, Nebraska, North Dakota, and Wyoming. The 2010 rate action applies to John Hancock and Fortis LTCI individual policies in Pennsylvania, where we will continue the implementation of the rate increase for policyholders who have received their initial “capped” increase. It also includes John
Hancock policies in Colorado and West Virginia. Rate increases will have an effective date beginning with anniversaries on or after November 1, 2014.
Please note: The phone number to call with any rate action questions or inquiries has changed to 888-654-6582.
Benefit Builder Portfolio Rate of Return
The next Portfolio Rate of Return for Custom Care III featuring Benefit Builder policies is
now available. We have created the attached fliers that will be updated each quarter to announce the return. Click here to learn more.
And click here to view the New York state-specific version.
MARKETING NEWS
Sponsored Group Program Highlighter Now Available
You can insert the Program Highlighter into any of the consumer product or needs-based
marketing pieces in order to promote the Sponsored Group discount. The Program Highlighter includes space for your business card, making it ideal for use in your Sponsored Group employer or affinity prospecting efforts.
Click to view the appropriate version for your client: for compact states, for non-compact states, and state versions for Florida and Arizona. The Program
Highlighter is not currently available in Hawaii, as we await approval from the insurance department.
Newslink Schedule
Newslink will be issued every other week. John Hancock remains
committed to providing you with the latest LTC industry developments –
you can look for the next issue of Newslink on August 25.
TRAINING NEWS
Last chance to
enroll in August LTC Captivate training webinars
As an online system that supports an entirely paperless sales &
application process, LTC Captivate helps to eliminate the geographic
and logistical hurdles that often exist in today’s busy world. As a
result, it enables producers and their clients to conduct business in
settings and time frames that better suit both of their needs.
Important LTC Captivate Update for co-browsing users
The vendor that provides the co-browsing functionality has unexpectedly discontinued
this service as of August 1. John Hancock is actively evaluating other partners that can provide similar integration and functionality.
Please note that the co-browsing outage does not affect the overall online
application and processing of new business through LTC Captivate, nor does it affect the optional “Manual Syncing” functionality, which allows for sharing of screens with an applicant. For additional information and training on the manual syncing process, please refer to the Brainshark presentation for an overview of how you may use this
feature with your clients.
We will advise you when the replacement solution is
implemented. We apologize for any inconvenience.
PARTNERSHIP NEWS
4-Hour Refresher Training Available via Webinar
Our CE Vendor, LTC Connection, now offers 4-Hour Refresher
Training for only $24.00 via webinar (in select states). You will
receive a Certificate of Completion that meets your state’s DRA/NAIC
LTC Partnership training requirements. Unlike online training, you do
not have to take an exam.
Click here to see if you are eligible to take a webinar. If not, we offer the 4-hour training online.
Colorado 5-Hour Ongoing Mandatory Training Available via Webinar
Colorado requires that the 5-hour ongoing training be taken in
a classroom venue. Our CE Vendor, LTC Connection, has received
approval from the Colorado Department of Insurance to now offer this
classroom training via webinar. No more waiting for a class in your
area or traveling to meet this requirement. Webinars are offered on a
weekly basis, and there is no exam required.
For financial professional use only. Not for use with the
public. Long-term care insurance is underwritten by John Hancock
Life Insurance Company (U.S.A.), Boston, MA 02117 (not licensed
in New York) and in New York by John Hancock Life & Health
Insurance Company, Boston, MA 02117.
You may not modify, remove, or otherwise alter information contained
in, or linked from this newsletter, nor include any new material
items, or statements without the express written approval of John
Hancock.
