February 23, 2015

PRODUCT NEWS

Next round of 2013 and 2010 in-force rate action notifications to take place in late February

The 2013 in-force rate action includes John Hancock LTCI individual policies originally issued in Colorado, Connecticut, and New Jersey. Also, we will continue implementation in Alaska, Arizona, North Dakota, Oklahoma, South Dakota, and
Wisconsin
and will begin notifications for additional products in those states. Fortis LTCI individual policies originally issued in
North Dakota
and Wyoming are impacted. 
The 2010 in-force rate action includes John Hancock LTCI individual policies originally issued in Colorado, Montana, and New Jersey. Fortis LTCI individual policies originally issued in Virginia are impacted.

Please click here for complete details.

John Hancock to Discontinue Sales of its New York Partnership Long-Term Care Insurance Product

John Hancock regularly monitors our long-term care insurance product portfolio to ensure that it continues to meet the needs of our customers and distributors. After a thorough analysis of our New York long-term care insurance business, we have made the difficult decision to discontinue sales of
our New York Partnership individual long-term care insurance
policies (Policy Forms: LTC-11 NYP and LTC-11 SGNYP)
effective April 27th, 2015. Our LTC product portfolio is
moving in a different direction than New York Partnership
product requirements allow. Click here for complete details.

MARKETING NEWS

Ordering marketing materials is as easy as
1,2,3

Are you looking for marketing materials to help grow your
business? The John Hancock Long-Term Care ordering system
offers a streamlined way to locate materials and place
orders. Accessing the brochures, applications, and
prospecting materials you need to support your sales efforts
has never been easier. Click here to learn how to get started.

Support materials during tax season

Now that tax season has arrived, John Hancock is prepared to
support you with numerous materials that cover LTC insurance
tax considerations. The tax guide (GFR-TX) and the
prospecting brochure (LTC-4920) have been updated for 2015
and are available to order and download on jhltc.com. While
you’re visiting jhltc.com, check out the Tax Center,
Producer Support>Resource Centers for all available
materials.

Caregiver Support Services Update

John Hancock’s Caregiver Support Services program will continue
to offer the same benefits that it always has, through a new
vendor. These benefits provide valuable support in the event
that your clients find themselves in a caregiver role before
they need care of their own. Click here for more information.

John Hancock Leadership Flier Now Available

When you recommend LTC insurance to your client, it’s important
to consider the company that stands behind the coverage.
This flier underscores John Hancock’s commitment to the
industry, to you, and to the people we insure. It also summarizes our experience, claims paying track record, and financial strength.

Click here to learn more.

NEW BUSINESS

NAIC Shopper’s Guide to LTC insurance Update

The NAIC Shopper’s Guide provides consumers with
what they need to know about LTC insurance, from assessing
their need to purchasing the right policy, and is required
for all LTC sales. The most current guide the NAIC has
released is the 2013 version and it is available to download
and order (LTC-1059) on www.jhltc.com.

INFORCE NEWS

eDocuments is expanding in March 2015!

For your convenience, John Hancock is expanding eDocuments —
our popular eDelivery service — to include electronic access
to key post-issue policy documents, beginning in late March,
2015!

As a result, we will also discontinue producer mailings of
the post-issue documents that are being made available
through the eDocuments service.

You can refer to our Frequently Asked Questions flyer to learn more.

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WWW.JHLTC.COM

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CONTACT US
MGAs: 800-377-7311

Signator Investors, Inc: 888-604-7296 

Broker/Dealers: 800-270-1700

For financial professional use only. Not for use with the public. Long-term care insurance is underwritten by John Hancock Life Insurance Company (U.S.A.), Boston, MA 02117 (not licensed in New York) and in New York by John Hancock Life & Health Insurance Company, Boston, MA 02117.

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