Aetna: We’re Ready to Help

We understand the many challenges you and your clients are facing due to the COVID-19 pandemic. As part of the CARES Act, the Payment Protection Program has made loans available to small businesses to help retain workers and maintain payroll costs (which includes payment for the provision of employee benefits consisting of group health coverage), or to make mortgage, lease and utility payments. Subject to the requirements of the PPP, loan amounts can be forgiven in whole or in part.

We have received questions from plan sponsors about our ability to accept payments of monthly costs for the AFA product in advance of when those payments are due. Yes, we can accept monthly payments early. Our Aetna Answer Team is prepared to take payments by phone for any group that would like to make an early payment.
Aetna Answer Team East: 800-297-7145
Aetna Answer Team West: 800 343 6101

Should you have questions about the PPP loan, amounts that may be forgivable, or the submissions required under the law, you should consult with your legal counsel.

Our first concern is being committed to helping you, your clients and their employees with resources and support, so you can stay informed and protected. Attached is a flyer that outlines the resources and tools available for your clients and their employees.

For customer-specific questions, please contact your Aetna Account Executive, or Aetna Account Manager.

Thank you again for your continued patience through this challenging time.