Member ID cards: When are new ones mailed?

The following members were mailed new Aetna member ID cards:

  • Members new to Aetna Medicare
  • Members who changed plans
  • All Dual-Special Needs Plan (DSNP) members
  • HMO plan members – see below
Throughout the year, members will also receive a new copy of their member ID card if information on their current card changes. For, example if they update their: name, primary care physician (PCP), etc.